There have been a number of cases where customers using a mobile phone email address (ezweb.ne.jp / docomo.ne.jp etc.) have not been able to receive our emails.
Therefore, we recommend you to use a PC e-mail address (e.g. gmail.com or yahoo.co.jp) instead of a mobile phone e-mail address.
How to check the receipt of emails
An auto-reply email will be sent to you immediately after your inquiry is complete.
In case you do not receive the auto-reply mail, it may be sorted into the junk mail folder or the trash box by the anti-spam function.
If you have a domain rejector/junk mail filter set up before sending your inquiry, please set up to receive emails from "@hotelthird.com" or "@starresort.co.jp" or enter a non-cellular e-mail address, then send us a message again. Please contact us through the contact form.