About our approach to the COVID-19 infection
THIRD ISHIGAKI will be implementing the following initiatives as a countermeasure against infection and prevention of the new coronavirus (COVID-19). Thank you for your understanding and cooperation.
Preventive Measures at the Facilities
Alcohol disinfection
- Installation of alcohol disinfection in common areas
- Regularly disinfecting common areas, elevator buttons, etc.
- Sterilization / deodorant mist implementation
All rooms: Performed during cleaning after customer check-out
Common area: Conducted once every 4 hours
Infection prevention measures item
- Providing infection prevention items to desired customers
Cancelation Policy / Service Change
- Implementation of measures to reduce the burden of cancellation costs for guests suspected of having the COVID-19 infection
- Shared item reduction
- Buffet and juice server area abolished
- Room service introduced
Body temperature Check
- Introduction of a temperature detection system when entering the building.
Ventilation
- Periodic air changes in the hotel
Avoidance of 3Cs (social distance)
- Changing the layout of common areas to prevent 3Cs
Employee Prevention Initiatives
Alcohol Disinfection
- Alcohol disinfection when entering the hotel
- Frequent hand washing and alcohol disinfection
- Cleaning and alcohol disinfection of the staff room
Wearing masks
- Wearing a mask during working hours
Temperature and physical condition check
- Temperature and physical condition checks at attendance
- Report of member's physical condition to guests (we will inform you on the tablet in the guest room)
Avoidance of 3Cs (social distance)
- Open at least 2 meters between chairs and other items in the staff room.
Responses when ill or has a high fever
- Suspension from work if someone have a fever of 37.5 degrees celsius or higher, coughing, sneezing, or any other cold symptoms (Stay at home, recuperate, and visit the hospital).
Other Responses
- Implementation of training on countermeasures against the COVID-19
- Recording of entry and exit times
- Shared Item Reduction
Prevention Measures for Partner Companies
Alcohol Disinfection
- Alcohol Disinfection when entering the facilities
Wearing Masks
- Wear masks when entering the facilities
Body temperature check and physical condition check
- Implementation of body temperature check and physical condition confirmation when entering the facilities.
What to do in case of illness and high fever
- No visitors may enter with fever over 37.5 degrees celsius, coughing, sneezing or other cold symptoms
Other Responses
- Recording of entry and exit times
Requests for Guests
Alcohol disinfection
- Please wash your hands and disinfect with alcohol in the hall and on the island.
- Be sure to disinfect your hands with alcohol upon entering the hotel.
Wearing Masks
- Please wear a mask inside of the facilities, on the island or visiting an island.
- Please refrain from coming to the island or visiting us if you are not feeling well or have a high fever.
Cancelation policy/ Service Changes
- In order to create an environment in which guests who are suspected of being sick are discouraged from coming to the island, we are offering a reduction in cancellation fees. Please use this service if you are not feeling well.
- The contents of the services provided are subject to change for infection prevention measures.
Temperature and physical condition check
- Please do not come to the island or visit if you are not feeling well or have a high fever.
- Based on the policy of Ishigaki City, we will check the temperature and physical condition 3 days after check-out.
Ventilation (and pest control)
- Since we regularly ventilate the building, insects may enter the building. Various creatures coexist in this land with rich nature. We ask for your understanding and tolerance.We will do everything as possible to control the pests.
Avoidance of 3Cs (social distance)
- Please consider a sightseeing plan and schedule of stay in the city with care to avoidi 3Cs.
What to do in case of illness and high fever
- Please do not come to the island or visit us if you are not feeling well or have a high fever.
- If you feel sick or have a high fever during your stay, please cooperate with us in taking measures to prevent the spread of infectious diseases.
- If you feel unwell or have a high fever after checking out, please contact us immediately.
What to do in case of a suspected new coronavirus infection
In case of suspicion, we will contact Yaeyama Public Health Center and ask you to follow the instructions of the public health center/professionals.